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Terms & Conditions

 

G W Leader recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. We & Us refer to G W Leader (www.gwleader.co.uk) DISCLAIMER We reserve the right to change prices, specifications and displayed information without prior notice. Whilst every effort is made to ensure that products are shown as true to life as possible, information including images/descriptions/specifications/pricing can only be as accurate as the website, user hardware and user software allows.

AVAILABILITY

In the unlikely event that there is a problem with the stock of an item you have ordered, you will be notified and entitled to a full refund. We will make every effort to find you a suitable alternative if you wish for us to do so.

PRICING POLICY

All products on our website are priced in pounds sterling and include UK VAT at the current rate. Our website contains a huge number of top quality products and despite our best efforts there is always a small possibility that some goods may contain errors. Whilst we make every effort to ensure that mistakes are kept to a minimum, our products are hand-priced, to ensure we offer unbeatable value, but this means there is also room for human error. The price of any products will be as quoted in your order acknowledgement email, except in cases of obvious error. If a product is incorrectly priced on the website, then we will contact you to notify you of the error, offering a solution to the issue. Where a product's correct price is lower than the price displayed on the website, we will charge the lower amount and reimburse the funds back to your account when dispatching the goods to you. If a product's correct price is higher than the price displayed on the website, then we will contact you with an offer to pay the remaining amount, or will reject the order and reimburse all funds back into your account. Only one discount code is applicable per order This applies to all running discount codes on the website.

PAYMENT METHOD

Payment for all goods can be made by credit or debit card, bank transfer or PayPal. Please contact us if you wish to pay by bank transfer or cheque and we will be able to provide full details on how to do so. Your card will be debited when your order is placed, as is the case with most other online and high street stores. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site. In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order. Please do not email your card details to us. G W Leader will never request details via an email and we are not responsible for the security of your details if they are sent this way. The security of your details is very important to us.

FRAUD

If we suspect an order to be fraudulent in any way, then we reserve the right to reject the order. We cannot refund any orders which are flagged by our system as fraudulent and will forward all details to the relevant authorities. Credit card and Identity fraud is illegal and will lead to prosecution in all cases.

PRICE PROMISE

We offer much more than the best range of products to our customers at the best prices, but don’t let the price be the only reason you shop elsewhere.

Our Price Promise means that we can offer to beat any genuine price for our products that you find for sale cheaper anywhere else online.  

For further information please read our Price Promise.

REGISTERING

When purchasing goods online from our website, we require all customers to register some selected details shown on the registration page. These details are used as part of our fraud screening procedures, which all orders are subject too. This helps us protect both yourself and us from fraudulent transactions and ensures our website is 100% secure. For full details on what information is stored by us please refer to our Privacy Policy.

DELIVERY

We always endeavour to dispatch goods so that delivery can be made within the agreed time frame, but cannot be held responsible for factors affecting delivery, which can sometimes be beyond our control. For full details on delivery, please see our Delivery Service page.

RETURNS & REFUNDS

If your order is faulty on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation that there is a fault. Where necessary, we will arrange to collect the faulty items and replace as quick as possible. All of our orders have a 14 day money back guarantee as standard. You have the right to cancel without giving a reason for 14 days from the point when you receive your full refund. All refunds must be returned via the original payment method. Please allow up to a maximum of 14 Days for the funds to return to your account. We offer full terms and conditions on any returns/cancellations and refunds on the Returns & Refunds page. G W Leader reserves the right to vary these terms and conditions of sale from time to time.

OUR INFORMATION

www.gwleader.co.uk is a site owned & operated by G W Leader Limited. We are registered in England and Wales under company number 617212. 

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR CONSUMER RIGHTS, COVERED UNDER THE CONSUMER CONTRACTS REGULATIONS.